Our concierge service is a cornerstone of the experience at the Willows and Riva Ridge South. As a small property the key to our success relies on the quality of our apartments and the superiority of our location. Guests can expect contact prior to their visit from the concierge to ensure success in every aspect of your stay in Vail.

Dan Nelson and Emily Kloser, the Willows Concierges, are available before and during your stay to leverage your local knowledge. Both Dan and Emily are long time locals with extensive involvement in the local community, local sports and activities.

Our concierge can pre-shop groceries and have them in place prior to arrival or receive luggage ahead of time. They can provide advice and make reservations for the transfer from either Denver International or the Vail Eagle Airports. Dan and Emily have excellent knowledge of local restaurants, as visitors to Vail know, short notice reservations are not always available at the most popular restaurants. Want to zip line, horseback ride or explore a local hiking trail. Dan and Emily can help.